Zendesk AI

Zendesk AI adds artificial intelligence to customer experience and service operations. It can automate customer interactions, assist support agents, use service knowledge and help route and resolve requests more efficiently. It is designed for organizations that want AI embedded in an established support platform, combining automated service with human-agent workflows. This can reduce repetitive workload and improve response consistency while preserving escalation paths for cases that require people. Pricing depends on Zendesk plan and AI capabilities. Official product website: https://www.zendesk.com/ai/