Fin AI Agent

Fin is Intercom’s AI customer agent for service, sales and ecommerce. It can answer customer questions using company knowledge, understand conversational context, take configured actions and escalate to human staff when appropriate. Businesses use it to provide 24/7 assistance, reduce repetitive support workload and handle higher conversation volumes without scaling support teams at the same rate. It can operate with Intercom or supported external helpdesks and works across multiple customer channels. Official product website: https://www.intercom.com/fin